the paw and snout - Trusted Professional Pet Care

Our Dog Walking Services /House visitS HOW IS THE time calculatED?
The time of your service starts at the time we pull up to your door to the time we leave your house. We are happy to do the extras like feed your pet, put on pet clothing etc., but it is factored in to the time you have booked. We have a schedule and need to keep to it so the next customer is not late.
If I want to Tip how can I do so
Although no expected like some industries, tips are appreciated.To tip you do so after your servics. When you go to your invoice, then click make a payment. You will have the option located on the upper right to add a tip

FAQ'S

Pet Boarding/Sitting Solutions: How LONG WILL MY PET BE ALONE & WHAT IS CHECK IN CHECK OUT TIME
Our in-home pet sitting service is designed to provide your pets with exceptional care while allowing them to remain comfortable in their own home. Please note that our pet sitters do not remain in your home 24 hours a day unless this has been specifically arranged as part of your booking. Like most professional pet sitters, our staff may leave your home for normal daily activities, work commitments, or to care for other scheduled clients. Healthy adult pets are generally comfortable being left alone for a normal working day. If your pet has special requirements, such as medications, is a senior, is a puppy, or requires more frequent bathroom breaks or companionship, we can often arrange for one of our professional dog walking staff to visit during the day. This helps ensure your pet is not left alone for extended periods, with visits typically allowing us to reduce the time between care to approximately four hours. Please discuss your pet's individual needs with us during your Meet & Greet so we can develop the most appropriate care plan.
How to WE prepare dogs for the heat in summer?
At The Paw and Snout, your dog's safety is our top priority. During the summer months, we use a variety of techniques to help keep pups cool and comfortable while outdoors. We also monitor each dog's behaviour and physical actions closely to recognize signs of heat stress and determine when conditions are no longer safe for a walk. To reduce the risks associated with hot weather, we take the following precautions: Cooling Before and During the Walk We carry a 3-gallon sprayer and, when appropriate, gently wet a dog's belly and paws before starting the walk. For dogs that are uncomfortable with being sprayed, we can use wet towels to dampen their underside. Checking Surface Temperatures Before each walk, we use an infrared temperature reader to measure the temperature of sidewalks and other walking surfaces. While some experts suggest that surfaces become unsafe at approximately 25-30°C, or when you cannot comfortably hold your hand on them for 5–7 seconds (recommendations vary by source), we consider the temperature we read, the time of day, cloudy or sunny, and routes possible from your location as well as the hand heat test to make our decision on whether it is safe or not. It's also important to remember that different materials retain heat differently. White concrete is typically much cooler than black asphalt, metal sewer grates, or manhole covers. A reading of 28°C on white concrete can mean these darker or metal surfaces can exceed 60°C. Whenever possible, we avoid asphalt, metal grates, and manhole covers altogether. ur pup Frequent Water Breaks We carry a water bowl and up to 3 litres of fresh water on every walk. Dogs are offered frequent opportunities to drink, and we may also wet their paws to help them cool down. Resting in the Shade If a dog begins showing signs of becoming too warm, we take additional breaks in shaded areas to allow them to cool down before continuing. Choosing Cooler Routes Whenever possible, we walk on grass instead of concrete or pavement and select routes that provide more shade and cooler surfaces. Adjusting the Walking Pace During hot weather, we reduce our walking pace to minimize exertion. Running or fast-paced exercise should not be done when temperatures exceed 26°C, and the threshold is even lower for short-snouted breeds such as Bulldogs, Pugs, and Boston Terriers. Shortening or Cancelling Walks If weather conditions become too hot or we believe a dog is at risk of heat stress or burnt paws, we will shorten or cancel the walk. The health and safety of every dog will always take precedence over completing a scheduled walk.
Walk cancellations due to heat — alternatives Your dog’s wellbeing comes first. When temperatures reach unsafe levels, we’ll cancel outdoor walks to prevent heat stress, paw burns, and other heat-related risks. What we can do instead House Visit: A short visit for a safe potty break, indoor attention and enrichment, fresh water, and light yard play only if ground and shade conditions are safe. Welfare check: We’ll confirm your pet is comfortable, re‑fill water, and adjust blinds, fans, or A/C settings you’ve approved. Timing and pricing Visit length and pricing will be adjusted as needed based on conditions and your preference. We’ll notify you as early as possible on days with heat advisories and confirm the best alternative.
what Payments do you take and what are payment terms?
As a small, locally owned business, we truly appreciate prompt payment for our services. Timely payments allow us to continue providing the high level of professional care that our clients and their pets expect. Payment Methods For your convenience, we encourage clients to add a credit card to their Time To Pet account. Once your card has been securely added, invoices can be automatically processed, making payment simple and worry-free. Your payment information is processed securely through Stripe, an industry-leading payment processor. Your card details are encrypted and masked, meaning we do not have access to your full card number, security code (CVV), or other sensitive payment information. We also accept:Google Pay, Apple Pay, Direct debit and E-Mail Money Transfers. E-Transfers to be sent to: payments@thepawandsnout.ca Unless other arrangements have been made invoices are due upon receipt and are expected to be paid in a prompt manner. For cancellation and late payment fees, please refer to our cancellation agreement which is located within your profile.
HOW DO Boarding Payments WORK?
All boardings/pet sitting require a 50% deposit upon the time a boarding is accepted. (Until a deposit is made the boarding is not considered booked.) The remaining 50% is due no later than 7 days before the boarding commences. Failure to pay before the boarding is to start, your boarding will not occur and your deposit forfeit. 100% of the boarding fee must be paid before the boarding starts...there will be NO exceptions. See our cancellation agreement in your profile or if you are not yet a customer and considering our professional boarding service you can email services@thepawandsnout.ca for more details.
How late can I book services?
For Walks and Pet Visits you may book up until 6pm the night before. Please note that some days we are very full and last minute bookings may or may not be accepted. Booking in advance is always best. For Pet Sitting please email to inquire on availability.
why are my walks/visits not always the exact time I request?
Every day is different at The Paw and Snout. We care for a variety of pets with different schedules and needs. Some clients book occasional services, others require visits several times a week, and we also receive emergency and last-minute booking requests whenever our schedule allows. While we always ask for your preferred service time, we cannot guarantee an exact arrival time. The majority of our clients request visits between 11:00 a.m. and 1:00 p.m., making it impossible for every pet to be scheduled within that same window. To provide reliable service to all of our clients, our daily routes are carefully planned based on geographic location, appointment times, traffic conditions, and the individual needs of each pet. Grouping appointments by area allows us to minimize travel time, reduce fuel costs, stay on schedule, and spend more time caring for pets rather than driving between appointments. For example, if we have two scheduled visits in Parkland and one in Seton, it is far more efficient to complete the Parkland visits consecutively before travelling to Seton. This helps us provide a more dependable schedule for all of our pet families while allowing us to accommodate as many pets as possible each day. We make every effort to schedule services as close as possible to your requested time. In fact, approximately 95% of our visits and walks are completed within one hour of the requested time. If we anticipate arriving significantly earlier or later than requested, we will contact you by text, email, or phone whenever possible to ensure the adjusted time still works for you. We greatly appreciate your flexibility and understanding. Open communication is one of the cornerstones of our business, and we pride ourselves on keeping our pet families informed while providing dependable, professional care.
What does our insurance cover?
Our insurance covers us for liability. It covers pets and your house/contents for items and events where we were deemed to be negligent. Ex: We let your dog off leash and it got hit by a car. Or if we damage your house or contents etc. For pets who sustain injuries in our care but where we are not at fault in any way the insurance will often cover but it does have a $500 deductible. There are further details which you may find under "Liability" in section 4 of the client agreement.
How safE is it to leave my credit card on the app.
Rest assured the security in which credit cards are stored is extremely tight. The payments are managed by "Stripe" who is a very secure and well known payment company. We nor "Time to Pet" will ever see your full card number, expiry dates or CVV2. These details are masked directly by Stripe. Your security is of the utmost priority with us.